TERMS OF SERVICE & POLICIES

FISCAL YEAR 2025

 BUSINESS HOURS:  

Our business hours are from 07:00 A.M. to 21:00 P.M. Monday through Sunday. All our residential and recreational services are expected to be completed during these hours unless you have requested us for an event cleaning or a commercial cleaning.

We reserve the right to cancel any scheduled cleaning due to any weather-related issues or any hostile uncomfortable environments.

We are closed on all Major Holidays. We reserve the right to reschedule your appointment if your appointment falls on a holiday.

LIABILITY:

DTC will be as careful as possible with all of your items. Our breakage policy will not cover any irreplaceable hard to find or antique items. Please remove these items 24 hours before the day of cleaning.

DTC supplies their own equipment and cleaning supplies to free the hassle of having to pull out materials. Our products are tested and trusted, and we are trained to clean with the supplies and equipment that we have. If you would like us to clean with any Eco-Friendly product, please request 24 hours before the day of cleaning.

DTC is an eco-friendly company. We highly value you, your loved ones, and the environment. If you would like us to use your cleaning supplies, request must be made 24 hours before your scheduled clean.

DTC may use bleach in Bathroom areas only. We will not be held liable for any damages from the chemical of bleach. if you wish for us to use a different chemical, please request 24 hours before the day of cleaning.

DTC will not be held responsible for any damage sustained to the improper installation of equipment/surfaces. We will assume that all your equipment/surfaces are sealed. Client should notify us prior to arriving of any surfaces/ equipment that are not sealed.

DTC does not use ladders or move items including furniture that weigh more than 30 pounds. Please move any heavy objects the day before cleaning. This is to protect our safety.

BUSINESS STANDARDS:

• DTC will not clean human feces, pet cages, litter boxes, vomit, or any other biohazards of any sort.
• DTC will not clean clutter. Please remove clutter 24 hours before the day of cleaning.
• DTC will not move any furniture. If you would like us to clean behind or under furniture the items you are requesting need to be moved before our arrival and placed back by the customer.
• DTC asks that you turn off your fire alarm, we will not be liable for such costs if the fire alarm is on and is triggered.
• DTC requires an assessment to be completed. You to be present for your scheduled assessment/walkthrough.
• DTC will not enter a premise without an adult on site. If you are unavailable to attend the assessment/walkthrough you have scheduled, an adult 18 years of age or older must be present. It is mandatory to inform DTC within 24 hours prior to your scheduled assessment/walkthrough of who will be present if you will not be attending. If we arrive and there is no adult present, the assessment will not be conducted. You will have to reschedule your walk through.
• DTC may take pictures for before and after services are complete, you also give us the right to show those pictures on our website.
• PETS: We ask that if you have a pet in the home to please move them to an area that does not distract us from working or interfere with our cleaning services.
• INSECTS/BUGS/MICE: If there is a bug infestation of any sort: Ants, Roaches, Bed Bugs, Fleas, Termites we will not clean your home. Please resolve the issue and call us when the problem has been taken care of. We will also not clean any dead bugs that have been killed with pesticides. If live or dead bugs are present (inside of the home) Dynamic Touch Cleaning LLC, will refuse service due to a unsafe/unhealthy environment for our well-being. Your secured booking fee will not be refundable. Proof of extermination will need to be shown before Dynamic Touch Cleaning LLC will service your home.
• DTC will not babysit your kids or pets. Your kids and your pets are your responsibility.
• DTC will not be held liable for any reason if your child slips, falls and injures themselves due to non proper supervision of the parents or adults living in the home.
• KEYS: DTC assures that your home is safe and secure to enter and exit the premises with a key if you wish to do so. This is not required. We do not require you to be present the day of you cleaning. New clients are required to have someone on or around the premises to ensure that a welcome greeting takes place.
• FIREARMS: Please store and lock away any firearms 24 hours before the day of your cleaning. We will not clean any place where firearms are visible. This is for your safety and our safety. Any firearms that are placed under furniture, in between mattresses', and pillows is a violation of our safety principle. This poses severe danger to us when cleaning your home.

BOOKING FEES/ PAYMENTS/ LATE FEES/ REFUNDS:  

• DEPOSITS: A deposit/secured fee of $75 is required upon scheduling a booking to ensure that your appointment date and our time is secured.  Your deposit will be applied to the total cost of service with the remaining balance due upon completion of the job.
• ALL DEPOSITS/SECURED FEES ARE NON-REFUNDABLE. This applies to all or any cleanings per the desired date and time stated on the invoice. An invoice will be sent if you choose to move forth with DTC.  You have an allotted time frame up to 48 hours to secure your booking. If the secured booking fee is not completed within the allotted time frame, DTC will not garauntee your desired date and time of cleaning, may refuse service, and the invoice will no longer be valid.
• PAYMENTS ACCEPTED:  Zelle, PayPal, Apple Pay, Waveapps.com (our invoicing app), and our website. All payments through our website and waveapps.com will receive a receipt. All other forms of payment will need to be requested for a receipt.
• CASH will not be accepted for a Deposit or Booking Fee.  
• FLAT RATES Our fees are specifically set to suit the standard sizes of your living space.
• TIPS: You may give tips but it is not required. You can include your tip with payment or feel free to leave cash in an envelope with a note.
• CHECK POLICY: We do accept checks with Contract Agreements, Property Managents, and Real Estate companies ONLY, however there is a returned check fee of $75 if a check is returned.
• LATE FEES will acquire after any invoices with an unpaid balance after 30 days of 7% of the total cost of the invoice. If payment is not received after 90 days your invoice/ invoices will be sent to a debt collector/ collection agency.

CANCELLATIONS/RESCHEDULING: 

• Cancellations need to be made 48 hours before the day of cleaning. Your secured booking fee is NON-Refundable and will be charged if a cancellation is not made 48 hours before the day of our services. 
• If there is someone who's sick in the home or has covid, please call to reschedule as we would be happy to service your home when everyone is healthy.
• One reschedule is allowed within a 30 day time frame beginning the day the secured booking fee is paid. If you do not secure a date within 30 days of the paid secured booking fee, DTC Will not service your home.  A new invoice and a new secured booking fee will apply.
• DTC will also communicate with you 24 hours prior to your scheduled appointment to confirm the appointment is ready to be completed. If no confirmation is made within 24 hours up to 2 hours of the scheduled cleaning, your cleaning will be cancelled, and the secured booking fee will not be returned. We ask that you please communicate with us to ensure your appointment is met. We will gladly reschedule your cleaning, if the date and time needs to be adjusted.

CLIENT RESPONSIBILITIES: 

• DTC will call or text confirmation of your appointment 24 hours prior to your scheduled clean. If no confirmation is made 24 hours prior to your scheduled cleaning, We will not show for the scheduled cleaning. A message will be sent out to client explaining the reasoning to our decision.
• It is very important to confirm your scheduled cleaning so that you are aware of your appointment as well as know when your trusted cleaners will be arriving. If there is no confirmation made for your scheduled clean, you will need to reschedule with a new booking fee and date. Please keep in mind that our secured booking fee secures your spot and our time and is NON-REFUNDABLE.
• DTC will text within thirty minutes of arrival to let you know we are on the way. If you are not present upon arrival to your scheduled cleaning, we may decide to refuse your scheduled cleaning. Please refer to our secured booking fee as this is non-refundable.
• It is highly recommended to be present the day of your cleaning. If you are not going to be present in the home during your scheduled cleaning, we ask that someone 18 years of age or older is on the premises.p

VENDORS/ PROPERTY MANAGEMENT &/or CONTRACTS: 

• Vendors, Property Management, and Real Estate companies must have an estimate approved before services can be performed. This eliminates the stress of any miscommunication or confrontation between the customer and DTC.
• Vendors, Property Management, and Real Estate companies may be given a cleaning agreement to sign for continuous services.
• A Cleaning Contract/Agreement may be provided to Customer with a copy of our Cleaning Proposal, Terms of Service, and Pricing Sheet for record purposes. This is a binding agreement that is signed between DTC and the Customer. The Cleaning Contract/Agreement will go into effect the day it is signed with a start and end day of services no longer needed. 
• DTC can provide an Itemized List of everything completed. Please feel free to reach out to us, as we would gladly send that information to you.
• NET15/NET30 accounts are viable with our Vendors, Property Management, and Real Estate companies.
• DTC will revoke your contract/agreement if there is any sexual, verbal, written abuse, or if the environment deems unsafe to our well-being. 

INVOICES/ FOLLOW UPS/ESTIMATES/CUSTOMER STATEMENTS: 

DTC provides a copy of invoices through email from:

dynamictouchclean@gmail.com

dtcllcinfo@gmail.com

info@dynamictouchcleanigllc.com

www.waveapps.com  

DTC will send out a customer statement/ reminder notice with any open/past due invoices by the 15^th of every month. These are for your records and our records. Please call if there are any questions or concerns regarding an invoice that is given to you or if you are missing an invoice.

DTC will follow up with our clients when an invoice is sent out and payment has not been received in full by the given time frame. We will inform our clients of any change when DTC decides to use other operating systems for billing of Invoices.

CONTACT INFORMATION

CEO/Owner: Jessica Withorn

Telephone: (209)-416-7631

LIC #: 92-0658962

dynamictouchclean@gmail.com

dtcllcinfo@gmail.com

info@dynamictouchcleanigllc.com

DTC SATISFACTION GARAUNTEE: 

If you are not satisfied with the service that was performed, please inform us within 24 hours of the service provided. WE WILL happily return and clean the mentioned items at no additional cost. 

FLAT RATE PRICING

FISCAL YEAR 2025

 RESIDENTIAL, COMMERCIAL, & RECREATIONAL  

General Cleaning Package (1-3 Hours)

Exterior Surface areas of Kitchen, Appliances, Cupboards, Cabinets, Drawers, Living Room, Bathrooms, Bedrooms, Laundry Rooms, Dusting, Sweeping, Vacuuming, Mopping.

Deep Cleaning Package (3-4 Hours)

Thorough Cleaning of the inside of all appliances and the exterior surfaces of the Kitchen, Cupboards, Cabinets, Closets, Doors, Living Room, Bathrooms, Bedrooms, Laundry Rooms, Dusting, Sweeping, Vacuuming, Mopping.

Heavy Cleaning Package (4+ Hours)

Extreme cleaning of the interior and exterior areas of Kitchen, Appliances, Cupboards,

Cabinets, Closets, Drawers, Living Room, Bathrooms, Bedrooms, Doors, Fans, Vents, Light

Fixtures, Lights Switches, Plugs, Sockets, De-webbing of entry way, Interior Windows, Window Ledges, Window Tracks, Screens, Blind Dusting, and Baseboard Dusting. All specified Areas include general Dusting, Sweeping, Vacuuming, Mopping.

**SPECIAL REQUEST (ADD ONS and/or ONLY)** 

• Specific Area Cleaning prices will vary depending on the size of the room and the type of cleaning needed. Exterior windows are not included in a specific area cleaning. We may consider this as an add on. This cleaning does apply to outdoor services such as jump houses, tents, gazebos.
• Steam Mopping prices will vary depending on the amount of rooms needing to be disinfected. Prices start at $100-$400
• Quick Spiff quick clean to unit per move in- quick clean to exterior surface counter tops, bathrooms, sinks, sweeping and mopping (Starting at $75)
• **Initial Pre-Clean/ Post Construction- Pre clean to remove debri from walls, counters, cupboards, and floor for maintenance work to be done (Starting at $150) 
• ** Garage Cleaning for Single, Double, and Triple parking areas:

SINGLE GARAGE

• General: sweeping of full garage   $35
• Deep: Sweeping and power washing $75
• Heavy: Sweeping, scrubbing, and power washing full garage $100

DOUBLE GARAGE

• General: Sweeping of full garage $45
• Deep: Sweeping and power washing $90
• Heavy: Sweeping, scrubbing, and power washing full garage $125

TRIPLE GARAGE

• General: sweeping of full garage $55
• Deep: Sweeping and power washing $105
• Heavy: Sweeping, scrubbing, and power washing full garage $150

• Extra Appliances/ Appliances Only interior/exterior $30 (per appliance) 
• Exterior Windows: Single level only (1-4 bedroom) $125  
• Large/ Extra Large Mirrors: $15 per mirror 
• Blinds: $75-$250  removal of spots, stains, and grease residue by washing, rinsing, and drying.
• Baseboard Extreme Scuff Removal: 
• Single level $125 
• Double level $250
• Tile/Grout Removal, Exterior Windows, and Interior Walls: $125-$400 per the size/area that needs attention.
• Furniture- $50 per piece of furniture with a specific area cleaning or deep cleaning.
• Vacuuming or sweeping under or on furniture is by request only and will be added on (as an ADD ON $25)  
• Laundry/Linens/ and staging of beds or other furniture/ blankets/etc- $75- $100 (By request only and will be added on as a ADD ON).

IMPORTANT NOTES AND REMINDERS 

• No trash/waste removal is provided by Dynamic Touch Cleaning LLC. 

We will contact you if there is trash on the premise. If we choose to remove the trash there will be a $75-$250 fee for the removal of any sort off of the premise. 

• No dish washing is provided by Dynamic Touch Cleaning LLC.

Please remove any dishes from the sink upon arrival.

• Water needs to be on. DTC can not perform sufficiently without running water on the premise.

Residential/ Apartment Management/ Real Estate Rates: 

All pricing rates for Residential and Property Management/ Real Estate homes are based on a one-time rate of cleaning. Please see pricing for any add ons that are not included in the General, Deep, Or Heavy cleaning packages. 

Studios/ ADU

General     Deep      Heavy  

$175           $225        $275  

Apartments, Condos, Casitas:        

General      Deep      Heavy

1bd: $250   $300       $350

2bd: $275   $375       $400

3bd: $325   $400       $450

Town Houses/ Duplex:                                    

 General        Deep     Heavy

2bd: $275     $375      $400

3bd: $325     $400      $450

Houses, Mobile, Manufactured:      

General       Deep       Heavy

1bd: $275    $350        $400

2bd: $300    $425        $450                        

3bd: $325    $450        $500                           

4bd: $425    $500        $550

5bd: $525    $625        $650

6bd: $625    $700        $750

Commercial Rates:

Business, Health Care, Government & Educational Facilities:   

Weekly/ Bi-Weekly rates will be discussed and may vary in pricing depending on the rooms and areas that need cleaning. Please Inquire within to discuss rates. These are the Base Rates for all businesses, Health Care, Government and Educational Facilities. 

$250-$500            GENERAL (1-6 areas included for one clean on a weekly or bi-weekly basis)  

$500-$675            DEEP (1-6 areas included for one clean on a weekly or bi-weekly basis)

$650-$825            HEAVY (1-6 areas included for one clean on a weekly or bi-weekly basis)

 $600-$775           GENERAL (7-10 areas included for one clean on a weekly or bi-weekly basis)  

$775-$850            DEEP (7-10 areas included for one clean on a weekly or bi-weekly basis)

$850-$1000          HEAVY (7-10 areas included for one clean on a weekly or bi-weekly basis)

**If 10 or more areas are needing assistance please inquire within to discuss rates.**

$600       GENERAL (1-6 areas included for two cleans on a weekly or bi-weekly basis)  

$800       GENERAL (7-10 areas included for two cleans on a weekly or bi-weekly basis)  

Recreational Rates: 

Trailers, Motor Homes, RV’s, Boats, Jump House:      

General      Deep        Heavy

$175            $250         $325 

Special Occasions/ Event Rates: 

**Our Package Options** 

1. Pre-event Cleaning ($150- If Applicable): 

Thorough cleaning and preparation of the venue before your event begins. Pre event Cleanings need to be made by request.

Declutter and organize the space, dust all surfaces, including shelves, light fixtures, and decorations, sweep and mop hard floors, wipe down all seating and tables, Wipe down and sanitize frequent touched surfaces (doorknobs, light switches, hand rails), Empty trash cans and replace liners.

2. Restroom Cleaning ($125/ If Applicable): 

   - Immaculate cleaning and maintenance of restroom facilities throughout the event.

3. Venue Setup ($150/ If Applicable): 

   - Assistance with setting up tables, chairs, and decorations to create the perfect ambiance.

4. During Event Cleaning: 

   - Continuous monitoring and cleaning to ensure a tidy environment for you and your guests, staff monitors quick cleans of any spills and messes as they occur. Staff keeps emergency cleaning kit handy for any spills and messes, staff monitors and empties trash cans as needed, Staff restocks Bathroom supplies as needed.

5. Post-event Cleaning: 

   - Efficient removal of decorations and thorough cleaning of the venue after your event concludes, staff performs vacuuming, mopping, and surface wiping, clean and store any rental equipment used for the event, Staff dispose all trash to proper containers/ bins.

6. Kitchen and Catering Area ($100/If applicable): 

   - Complete cleaning and sanitization of kitchen facilities and equipment.

7. Outdoor Area (if applicable): 

   - Careful maintenance and cleaning of outdoor spaces to enhance the overall experience, continuous monitoring and cleaning to ensure a tidy environment for you and your guests, staff monitors quick cleans of any spills and messes as they occur. Staff keeps emergency    cleaning kit handy for any spills and messes, staff monitors and empties trash cans as needed, staff restocks Bathroom supplies as needed.

8. Additional Services ($100/ If applicable): 

   - Customized cleaning services to meet your specific needs and preferences. Additional Services start off at $100.

9. Trash and Waste Management: 

   - Responsible disposal and recycling of waste generated during your event.

Emergency Cleaning Supplies: 

Availability of emergency cleaning supplies to address any unexpected spills or accidents.

Staffing: 

Professional and experienced cleaning staff available to assist you every step of the way.

Quality Check: 

Final inspection to ensure that every aspect of your venue is spotless and ready for your next event.

We believe that attention to detail is key to creating a memorable experience for you and your guests. With Dynamic Touch Cleaning LLC, you can trust that your special event or wedding will be handled with the utmost care and dedication. 

For inquiries or to book our services, please contact us at Dynamic Touch Cleaning LLC. We look forward to helping you create moments that will be cherished for years to come. 

EVENT CLEANING TERMS OF SERVICE 

These Terms of Service ("Terms") govern the provision of event cleaning services ("Services") by Dynamic Touch Cleaning LLC ("Dynamic Touch Cleaning", "we", "us", or "our") to you ("Customer", "you", or "your"). By engaging our Services, you agree to be bound by these Terms.

SERVICE AGREEMENT 

Scope of Services: Dynamic Touch Cleaning will provide event cleaning services as agreed upon in writing or as outlined in our service package. 

Service Duration: The duration of services will be specified based on the scope of the event and agreed upon by both parties. 

Additional Services: Additional services requested by the Customer during the event may incur extra charges, subject to mutual agreement.

PAYMENT 

Payment Terms: Payment for services rendered is due according to the terms outlined in the invoice provided by Dynamic Touch Cleaning LLC. 

Late Payment: Late payments may be subject to penalties or interest charges as outlined in our payment policy. 

Cancellation and Rescheduling: 

Cancellation: Cancellation of services must be communicated to Dynamic Touch Cleaning within a reasonable timeframe. Cancellation fees (up to $250) may apply, especially for cancellations made close to the event date.

Rescheduling: Requests for rescheduling services should be made in advance and are subject to availability.

CUSTOMER RESPONSIBILITES 

Access to Venue: The Customer shall ensure that Dynamic Touch Cleaning has access to the venue and necessary facilities to perform the cleaning services.

Supplies and Equipment: The Customer shall provide access to water, electricity, and any necessary supplies or equipment required for cleaning unless otherwise agreed upon.

Liability: 

Limitation of Liability: Dynamic Touch Cleaning shall not be liable for any damages, losses, or injuries arising from the provision of services, except in cases of gross negligence or willful misconduct.

Indemnification: The Customer agrees to indemnify and hold Dynamic Touch Cleaning harmless from any claims, liabilities, damages, or expenses arising out of or related to the Services provided.

Insurance: Dynamic Touch Cleaning maintains appropriate insurance coverage for the provision of cleaning services. Copies of insurance certificates are available upon request.

Confidentiality: Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of providing or receiving services.

Governing Law and Dispute Resolution: These Terms shall be governed by and construed in accordance with the laws of California/USA. Any disputes arising out of or relating to these Terms shall be resolved through arbitration or mediation, as agreed upon by both parties.

Amendments: Dynamic Touch Cleaning reserves the right to amend these Terms at any time. Any changes will be communicated to the Customer in writing.

Entire Agreement: These Terms constitute the entire agreement between the Customer and Dynamic Touch Cleaning regarding the provision of event cleaning services and supersede all prior agreements and understandings.

At Dynamic Touch Cleaning LLC, we understand the importance of creating unforgettable moments during special events. That's why we offer a comprehensive cleaning package tailored to ensure that your venue remains pristine from start to finish. Our dedicated team of cleaning professionals is committed to providing top-notch service, allowing you to focus on making memories that will last a lifetime. 

By scheduling your booking, you agree to the Terms of Service with Dynamic Touch Cleaning LLC. The terms of service is accessible on our webpage and can be provided via email or in person. By engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. 

Don’t Stress! We got the Mess!

Cracking the urgent need of cleanliness by stimulating change and progress for you to live a healthy lifestyle. Dynamic Touch Cleaning LLC appreciates and values every one of our clients. Thank you and we look forward to servicing you.

Signature: On file with secured booking fee through waveapps.com or www.dynamictouchcleaningllc.com           

Date: On file with secured booking fee through waveapps.com or www.dynamictouchcleaningllc.com 

All Property Managements and real Estate Companies will have a signed contract on file